FAQ

Yes, you can amend your order until it is dispatched. Just get in touch with us! Let us know your order number and the changes you need, we will take it from there.

Yes, you can cancel it directly from our website until it is shipped from our warehouse, which is 4-12 hours after you place your order (not including weekends & holidays). Unfortunately, you cannot cancel it once it is shipped.

We always aim to make sure our customers love our products, but if you do need to return or exchange an order, we’re happy to help. Kindly use the return and exchange page for the relevant information and process.

Please get in touch with us. Be sure to mention the product name and size you are looking for. We will try our best to help you out!

The fit and sizing of our products depend on the style of the individual products. So, we included unique size charts on the product page to get you the most accurate measurements.

In the unlikely case of a defective product, you can exchange it with a fresh product, at no cost. Kindly visit the exchanges page for more information.

Yes, we do offer Cash on Delivery across India.

We accept credit/debit cards, net banking, Paytm, UPI, and many other popular wallets such as Mobikwik, and Freecharge, Amazon Pay.

Yes, payments at Mesmerize are secure and safe. We process online payments through trusted payment gateways. When you choose online payment for your order, you will be redirected to our secure payment gateway to enter your payment details. As an online brand, we are committed to providing excellent customer service and experience. If you encounter any issues, please reach out to us. Rest assured, we will resolve your issue promptly.

If the amount has been deducted from your back account then we would request you to wait for 24 hours as it’s usually credited back to your account. If you do not receive the amount, get in touch with us with your order number and details and we will help you out at the soonest.